Terms of Service

DRAFT — pending legal review. Effective date: [EFFECTIVE DATE].

These Terms of Service ("Terms") are a contract between [Cleaner OS Inc.] ("Cleaner OS", "we") and the entity or person agreeing to them ("Customer", "you"). By creating an account or using the service, you accept these Terms. If you accept on behalf of a company, you represent you have authority to bind it.

1. The service

Cleaner OS is a multi-tenant, AI-native platform for cleaning companies, including owner, cleaner, and customer surfaces, public booking, recruiting, and related features. We may update, add, or remove features over time.

2. Accounts & eligibility

You must provide accurate information, keep credentials secure, and be responsible for activity under your account. You must be at least 18 and able to form a binding contract.

3. Subscriptions, billing & taxes

• Plans & fees: as described on our Pricing page or your order form. [Confirm final pricing.]
• Billing: paid subscriptions are not yet available; early-access accounts are arranged directly with us. When paid plans launch, subscriptions will be billed in advance on a recurring basis through our payment provider, which will be named in the DPA before it goes live, and by subscribing you will authorize recurring charges.
• Free trial: if offered, it converts to a paid subscription unless cancelled before it ends.
• Renewal & cancellation: subscriptions renew automatically; you may cancel effective at the end of the current term. Fees already paid are non-refundable except as required by law or expressly stated.
• Changes: we may change fees with prior notice effective at your next renewal.
• Taxes: fees exclude taxes; you are responsible for applicable taxes other than our income taxes.

4. Customer data & responsibilities

You retain ownership of data you and your end-users submit ("Customer Data"). You grant us a license to host and process it to provide the service. You are the controller of your end-users' personal data and are responsible for: having a lawful basis and any required consents (including any consent required for the channels you use — note that Cleaner OS does not send SMS today), providing your own privacy notice, and using the service lawfully. Our processing of Customer Data is governed by the Data Processing Addendum, incorporated by reference.

5. Payments to and from your customers

These features do not exist yet. Cleaner OS does not currently process payments from your clients or payouts to your cleaners, and holds no funds at any time. When they are introduced, they will be operated by a third-party payment service provider whose own agreement you will need to accept, and that provider will be named in the DPA first. Cleaner OS is not a bank, money transmitter, or payment processor. You remain responsible for the accuracy of payout details and for your tax obligations.

6. Acceptable use

You must comply with our Acceptable Use Policy. We may suspend the service for violations that risk harm, security, or legal exposure.

7. Intellectual property

We own the platform, software, and all related IP. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You own your Customer Data. Feedback you provide may be used by us without obligation.

8. AI features

AI features generate suggestions and drafts that may be inaccurate or incomplete. Material actions require human review and approval. AI output is not legal, financial, tax, or professional advice. You are responsible for decisions you make using the service.

9. Third-party services

The service integrates third-party services (see the DPA for the current list). Their terms govern their parts, and we are not responsible for them.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE [12] MONTHS BEFORE THE CLAIM. [Confirm cap with counsel.]

12. Indemnification

You will defend and indemnify us against claims arising from your Customer Data, your use of the service, or your violation of these Terms or law, except to the extent caused by us.

13. Term, suspension & termination

These Terms apply while you use the service. Either party may terminate per the subscription terms. We may suspend or terminate for material breach, non-payment, or legal/security reasons. On termination, your right to use the service ends; you may export Customer Data for [30] days, after which we may delete it (see DPA).

14. Changes to these Terms

We may update these Terms with notice. Continued use after the effective date constitutes acceptance.

15. Governing law & disputes

These Terms are governed by the laws of [Governing State], without regard to conflict-of-laws rules. [Choose dispute resolution: courts of [venue] / binding arbitration with class-action waiver — DECIDE WITH COUNSEL.]

16. General

Entire agreement; severability; no waiver; assignment (you may not assign without consent; we may assign to an affiliate or successor); force majeure; notices to [legal@cleaner-os.com].

Contact: [Cleaner OS Inc.], [principal mailing address] · [legal@cleaner-os.com]